Privacy Policy Fintrex Capitals — Privacy Policy On this page Introduction Information We Collect How We Use Information Legal Basis How We Share Information Data Security Data Retention Cookies & Tracking Your Rights International Transfers Third-Party Links Children’s Privacy Updates to This Policy Contact Us

At Fintrex Capitals (“Fintrex”, “we”, “us”, or “our”), we are committed to safeguarding your personal data in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, share, and protect information when you visit fintrexcapitals.com, access our investment dashboard, or interact with our services.

By using our website or services, you acknowledge this Policy. If you do not agree, please discontinue use of our services.

1) Information We Collect a) Personal Information

• Identity and contact details (name, email, phone, residential address).
• KYC/AML data (e.g., passport or national ID, proof of address).
• Payment details for deposits, withdrawals, and refunds.

b) Technical Information

• IP address, device and browser type, operating system.
• Pages viewed, referring/exit pages, and timestamps.
• Cookies and similar technologies (see Cookies).

c) Financial & Transactional Information

• Account balance, investment plans, transaction history.
• Payment processor responses and wallet interactions.

d) Communications

• Messages via contact forms, live chat, email, and support tickets.

2) How We Use Information

• Register and maintain your account; verify identity (KYC/AML).
• Process investments, deposits, withdrawals, and customer support.
• Send confirmations, security alerts, service and policy updates.
• Improve website performance, user experience, and security.
• Provide marketing communications (you can opt out anytime).
• Detect, investigate, and prevent fraud or unlawful activity.

3) Legal Basis for Processing

• Consent — e.g., for optional marketing.
• Contract — to deliver services under our agreement.
• Legal Obligation — to meet AML, tax, and regulatory duties.
• Legitimate Interests — e.g., service improvement and security.

4) How We Share Information

We do not sell personal data. We may share information with:

• Service Providers (hosting, KYC/AML, analytics, support, payment processing) under contractual safeguards.
• Financial Institutions to process payments and comply with regulations.
• Authorities when required by law, court order, or regulatory request.
• Business Transfers (merger, acquisition, or restructuring), subject to equivalent protections.

5) Data Security

• Transport-layer encryption (HTTPS/SSL) and hardened infrastructure.
• Access controls, least-privilege permissions, and logging.
• Vulnerability management and periodic security reviews.

While we implement robust controls, no method of transmission or storage is completely secure. Use strong, unique passwords and keep credentials confidential.

6) Data Retention

We retain personal data only as long as necessary to deliver services and comply with legal obligations, resolve disputes, and enforce agreements. Data is securely deleted or anonymised when no longer required.

7) Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, analyse site usage, and personalise content. You can control cookies in your browser settings,